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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Hannah Alvarez

April 28, 2025

5  out of  5
rating by Hannah Alvarez
"Amy is always quick to respond to my questions, extremely helpful and so nice. I can hear her smiling on the phone!"
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Robert Butler

April 28, 2025

5  out of  5
rating by Robert Butler
"I contacted my agents office, Amy helped me with my request without judgement or useless questioning. She processed my request without fail and reported back to me in a very short timeline, again, thank you very much for your prompt service."
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Barbara Raney

April 28, 2025

5  out of  5
rating by Barbara Raney
"Excellent customer service, pleasant, friendly, above and beyond. Highly recommend doing business here."
We responded:
"Barbara, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
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Daniel O'Connor

April 28, 2025

5  out of  5
rating by Daniel O'Connor
"Sprina Romero is amazing to work with. She takes pride in what she does and always there to help with new or existing policy."
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Eddie Broughton

April 28, 2025

5  out of  5
rating by Eddie Broughton
"Awesome Agency. Thank you so much Ms.Amy. I appreciate y'all. Switching to this Agency has been the best move."
We responded:
"Eddie, thank you for the fantastic 5-star rating! I'm happy you had a positive experience with our office. If you ever need further assistance, we're here to help. - Randon Carnathan - State Farm Insurance Agent, Spanish Fort, AL"
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Orlando Rangel

April 25, 2025

5  out of  5
rating by Orlando Rangel
"Excellent service with friendly staff always ready to help, special thanks to Amy in my last visit to the office."
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Shohman InkAiry

April 25, 2025

5  out of  5
rating by Shohman InkAiry
"This review is for Jess at Randon Carnathan, she was friendly during my call and attentive to my insurance needs. It helps to have friendly agents who will assist you with kindness and patience! Phenomenal Customer Service!!"
We responded:
"Thank you, Shohman, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Brittney, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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Sam

April 25, 2025

5  out of  5
rating by Sam
"I always hate having to talk insurance, but I spoke to Jess recently and she changed that for me! She was so helpful, able to explain policy differences in a clear way, and friendly the whole time! I wouldn't dread calling about insurance nearly as much if I knew I got to speak to Jess every time!"
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Joy Steiner

April 25, 2025

5  out of  5
rating by Joy Steiner
"BEST INSURANCE OFFICE HANDS DOWN!!! Amy Harrison is always available to help with any needs I may have or questions I need answered."
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Synterra

April 25, 2025

5  out of  5
rating by Synterra
"Jess was amazing kind and warm welcoming and knowledgeable and efficient at resolving my issue."
We responded:
"Thank you for the five-stars, Synterra! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Shane Stewart

April 25, 2025

5  out of  5
rating by Shane Stewart
"Really enjoy my experience with the staff in this office. Spryng, Jess, and Amy are so nice. Every time I go in there, they all greet me with a smile. As a customer it's refreshing to see. Thank y'all for all your help yesterday. Also, thank you for putting a smile on my face after a rough day. I needed it."
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Information Pass it on

April 25, 2025

5  out of  5
rating by Information Pass it on
"Ive been with Randon Carnathan's office for a couple years. It is important to me and my family to have local folks who can work with local customers. Randon and his staff have always been very helpful and dedicated to their research in accomodating, guiding, and helping us as customers. Amy is who I usually speak with. She has helped immensely with my policy and is always dedicated in taking time to not just understand my family's personal needs as to what or how we need to cover, but greatly leading with advice in how to set up the policy. Also, Amy has never stopped helping with anything until we know we have found the best possible rate. Yes insurance has become really expen$ive even with a clean record, but this is why it is great to have people like Amy and Randon just down the road that we also consider good friends. Randon and Amy definitely have my recommendations!"
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Bronson Webb

April 25, 2025

5  out of  5
rating by Bronson Webb
"My experience with Amy has been wonderfull! Excellent customer service!"
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Anthony Brown

April 24, 2025

5  out of  5
rating by Anthony Brown
"Hey everyone if you have State Farm insurance please get with Jess she’s the best at what she does she has always been patient with me explained things really well and has gotten back to me quickly when asked to check on something there’s no other person in the office that I’ll deal with if she’s not in I’ll wait until she’s there thanks Jess some much for your time and patience"
We responded:
"Hi Anthony! Thank you for the amazing review. Brittney is a great asset to our agency and we are so glad to hear that she provided wonderful service."
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Christopher Shoub

April 24, 2025

5  out of  5
rating by Christopher Shoub
"Amy Harrison was great to work with . Answered all my questions in detail. Thanks for the awesome service."
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Dolrenay Harris

April 23, 2025

5  out of  5
rating by Dolrenay Harris
"The State Farm Agent Amy from the Spanish Fort Alabama office was very diligent, enthusiastic, friendly, informative, knowledgeable, patient, polite, professional, supportive, thorough, and understanding. She guided me through the process of updating my insurance to add my son. She efficiently updated my information and added this update so that I had immediate access on my State Farm app! She also thoughtfully texted me the update so that I could forward this to my son! She was able to answer all of my insurance inquiries. She was very personable! I thoroughly enjoyed my interactions with her! I am very pleased to be State Farm member!"
We responded:
"Dolrenay, it's fantastic to hear about your positive experience with Heather! Heather's diligent, enthusiastic, and friendly approach, coupled with her knowledge and professionalism, made the process of changing insurance companies smooth and beneficial for you. It's wonderful that you were able to secure better coverage at a better price for your car, home, and umbrella policies, resulting in great savings. Heather's ability to answer all your insurance inquiries and her personable nature undoubtedly made your interactions enjoyable and productive. Being pleased to be a State Farm member reflects the quality service and support provided by Heather and the team. Thank you for sharing your feedback, and we're glad to have you as part of the State Farm family!"
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Bobbie Flowers

April 23, 2025

5  out of  5
rating by Bobbie Flowers
"I absolutely love Amy she always outstanding job very cheerful and upbeat and helps me with any problems I may have or questions"
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William Chausse

April 23, 2025

5  out of  5
rating by William Chausse
"Staff, especially Amy, was friendly, professional, and efficient in taking care of my insurance needs. Would highly recommend."
We responded:
"William, thank you for your kind words! We're happy to hear Vicki was able to provide a great experience."
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Tonya Walker

April 22, 2025

5  out of  5
rating by Tonya Walker
"Amy was amazing. She was very thorough and she informed me of next steps in the process!"
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Darryl Salter

April 21, 2025

5  out of  5
rating by Darryl Salter
"Thank you Jess. Very professional and helpful. Easy to talk with."
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Amber Broughton

April 21, 2025

5  out of  5
rating by Amber Broughton
"Thank you so much Amy. You helped me with everything I need. I appreciate it"
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Marleen Montgomery

April 21, 2025

5  out of  5
rating by Marleen Montgomery
"Randon Carnathan and his team are the best!! Tiara Young is AWESOME!! She helped me with my auto insurance and life insurance."
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Blakely Herring

April 19, 2025

5  out of  5
rating by Blakely Herring
"Jess is always very professional and helpful when I call. Overall, great people to work with!"
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debra lewis

April 18, 2025

5  out of  5
rating by debra lewis
"Britney was extremely helpful during my purchase of car insurance, she was very informative, and always had an answer for me."
We responded:
"Thank you for the five stars, Debra! And thank you for trusting us with your insurance needs. Britney is a fantastic part of our team!"
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AJ Drogmiller

April 18, 2025

5  out of  5
rating by AJ Drogmiller
"Amy is always so helpful!!"
We responded:
"AJ, we are thrilled to hear about your positive experience with Heather and our team! We are delighted that the transition was smooth for you and that Heather provided helpful and thorough service. Thank you for choosing us to take care of your insurance needs. We appreciate your kind words and look forward to continuing to assist you. - Randon Carnathan - State Farm Insurance Agent, Spanish Fort, AL"